מלון מצודת דוד

We arrived to celebrate a birthday that on the 1.7 What a mistake was to come on these dates. The lobby was full of children that runs and screams, unbearable noise in all areas of the hotel, in the corridors, stairs, we did not dare to visit the pool that was exactly like a low class public pool, tell me more about your "luxury hotel". Not to mention the dining room experience, kids threw food items at each other and drop and break glasses and plates. The older people also decided to behave very similarly and felt the need to check every loaf of bread by hand, like every low cost grocery store. Again, the unbearable noise in every corner of the hotel, screams and shouts, from the staff and guests. A month before the visit, I called to schedule a massage on the visit date. The day before, the representative from the spa "Akasha" called me and informed me that they don't have any free therapist on this dates because she is "abroad". The receptionist laughed at me when I called one month in advance, even a year in advance wouldn't help with their lack of caring and chaos. The room was outdated and falling apart, the air conditioner was making noises all night. A single elevator that functions as a Sabbath elevator going down to the parking lot, summed up our trip with 3-story descent on foot with our luggage. A "luxury hotel" that does not embarrass any low grade country club.

Great place, we really enjoyed our stay last week. Best location town! Very nice staff especially Said from the dining room was really nice and helpful.

We arrived at the hotel with high expectations driven by its positioning and high price. We wanted a luxurious experience and were willing to pay for it. Eventually, expectations were not fully met, the entire experience was lacking, there is something tired in the hotel and staff. A loud wedding near the pool prevented us from resting. The TV didn't work and had to be replaced. The replaced TV also didn't work well ... in breakfast (delicious food) we gave up on coffee after asking twice. When you ask for 560$ per night, you should deliver accordingly. you did not.

הצוות במקום הקפיד על הכללים, שמרו על הנקיון של המקום, הרגשתי שממש שמים דגש על הבטיחות של העובדים.

יתרונות :
הקפדה על כללי הבריאות, נקי, אינטרנט מהיר

חסרונות :

Super nice hotel, the location is everything! I didn’t put the 5 stars because the food is not excellent for lunch, and very expensive. We were there on a Saturday so didn’t have much choice and even there they would serve any hot dishes, only salads or sandwiches. The pool is great, the service also!

Lovely hotel. Perfectly located. Decent pool. Impressive new kids room. Biggest downside was the Friday night rip off dinner. 400/adult 300/kid. But the buffet food menu hasn’t changed in years. One station cutting dry veal. Lamb was 80pc fat. V unimpressed