מלון אלמא

Oh Elma… what a shame… big failure to deliver on expectations. The hotel’s architecture is remarkable. The art works all over the hotel’s public places are amazing, the scenery view are also amazing. All these make the disappointment from the level of service much bigger. It feels like a colossal failure of management: - our room was not not prepared - there were no towels at all, no toilet paper, liquid soap was missing. - when we ordered the room, we asked for 2 separate beds. It was acknowledged but eventually failed to deliver. - TV at the room was not working. - Coffee machine at room is missing some parts. - the staff at the reception was rude and did not handle our complaints properly. - public toilet at the restaurant during evening service which was far from being busy were VERY dirty. Elma’s management- I hope you read feedbacks. There is a great dissonance between where you aim to be and how you execute on it. Wake up!

The hotel and amenities are superb. Service is really great and the food is awesome. The rooms and hotel design are fabulous and the view is great. Only problem was, since the place is kosher, you can't get a decent coffee during Saturday.

The hotel is very beautiful, the food very good and the rooms comfortable. We came for our wedding night. I told the hotel the reason for our visit and the time. I asked them to be attentive to our request since we were going to arrive exhausted from our wedding party. The person at the entrance barely spoke to us. No one took care of our luggage (we did kindly ask for it) and we had to look for our room by ourselves as the hotel is a real labyrinth. The gentleman at the entrance refused to accompany us to the room. My wife looked for the room in all the corridors with her wedding dress and I was running behind with our suitcases at 3am. No help, no apology, no gesture and all this for the price of a Parisian palace of course. When I complained the next day about the lack of consideration, they said don't worry, we'll make a gesture: I got a cappuccino with "mazal tov" on it. We don't miss a single opportunity to tell people how bad your service is.

Poor maintenence and cleaning. ------------ Room and public areas were not clean. There was hair from previous guests on our bathroom floor and walls. When we asked for it to be cleaned, it was ignored. Public areas have bird droppings, pool chairs and beds are dirty. We came for two nights andeft after one.

Where to start? The facilities are reeking of mold, cleaning seems to be non existent, the staff is condescending and unhelpful. We came here for a special occasion and left with a bitter taste. Save yourself frustration and go elsewhere.

Stayed for 1 night and just wanted to leave as soon as possible. Got a room only at 7 pm. When I got to the room there were bugs of other guests in the room. The room was not clean and the TV didn't work and one light was a kissing the cap. The breakfast was poor and the restaurant wasn't clean. Won't go back to this hotel ever again

One of the nicest hotels we have been at. Our room was airy, light and modern, with art everywhere. The room had a comfortable bed and sitting area. The view was to die for. The bathroom was an attached area but without a door ( there were doors to the actual toilet and to the shower but not to the sink area. A small movable partition would have been nice for more privacy) We had a minibar and there was also a hot water kettle and coffee.All the light switches in the room were ultra modern and no-touch. We went to a musical performance in the evening, and it was nice to go to a show literally steps from our room. The outdoor areas are beautiful as well.We enjoyed the outdoor pool, very clean. The pool opens late ( from 10:00). We also took advantage of the spa and had a couples massage. I had tried to schedule ahead in the week before we checked in, however the spa never answered the phone nor replied to my email trying to book a treatment. Eventually I was able to get them via the reception, once we checked in. Food ( breakfast) was tasty and varied, although dining area was a bit crowded and noisy. Coffee was never hot. We had a few minor technical problems ( phone in room didn't work and wasnt fixed until the next day) and there was an extended ( 1 hr) electricity blackout on Friday evening, a fuse had gone (?) Understable, these things can happen, but there was no communication or assistance from the front desk ( candles/ flashlight/offering a place that did have electricity where we could wait it out) that is why I give service a 4, in every other aspect the hotel was great. The lobby is very noisy, sounds bounce off the stone and granite floors and travels upward to the dining room. The hotel is not appropriate for those needing accessibility: stairs either up or down to every room, massive stairs to the dining area ( could not find an elevator).

Expensive and not sure it worth the price. Service was very good and all employees and staff are super friendly. Parking lot (not always available) and gorgeous view of the ocean and the area. The rooms: not clean. The small table at the balcony was not clean and had food on it from previous gusted. Bathrooms and shower: not what I expect from a place that charge you over $500 a night!! Food: breakfast was very good and might have been the best part of our stay. Bottom line: over priced.

Beautiful views, great pool. Nice staff. Nice room. Lovely artwork throughout the hotel. We saw an excellent music concert while we were there in a great concerthall within the hotel. We recommend it. The food was good but not great.

Very good facilities, clean and comfortable rooms, mostly if you're staying in the main building. We first had a room in side building which was small and uncomfortable. We asked it to be replaced and got a room in the main building which was considerably better. Been in this hotel twice, and both times were really similar : good facilities, great view, great rooms (main building), not good customer service. The staff is mostly unwilling to help or in most cases has no idea how to do so. Most of the personnel is young kids who really don't know how to provide customer service which will be applicable to such hotel. Even when you ask for the duty manager, you get a 25 year old who has no sense of customer relations. Breakfast is really good, especially the deserts. Everything was fresh and high-quality. Dinner was mediocre. It's a pity because this establishment has the potential to be a real deluxe hotel, someone in charge should upgrade service orientation.

A classic case of how a very bad service can ruin a great facility. The hotel is great, rooms are comfortable and in good size, the service is very bad, no chance to talk with the reception at the phone, they don't answer. Every request takes them hours to respond, simple things like no soap in the room, need for clean blanket to get a service you have to run after them. Spare 25% of your vacation time to deal with that. Make sure a head that you are going to get the room that you ordered, we didn't. On the good side, breakfast is very good, pool is nice and landscape you view is great. I'm not sure I will come back.

Most of the staff were really nice. Unfortunately the night clerk was really quite rude and should not be customer facing! If you have a disability, make sure to stay in the mail building since all the rooms have stairs. The hotel lobby is really beautiful with pictures everywhere. The rooms are very nice and large. Furniture is in really good condition and the rooms were clean. I will definitely come back. Kids will be a bit bored there since it is more an "adult" hotel. The view from the grounds is amazing!